For years, I had been a trustworthy vendor on Cardmarket, one among Europe’s most popular platforms for investing cards. I maintained a great status — over four hundred good assessments, zero disputes, and regular, professional provider. But a single unjustified dispute, dealt with by Cardmarket staff users Silvia Parravano and Christian Tobehn, altered anything. in this post, I will share my personal working experience, make clear the structural flaws in Cardmarket's dispute approach, and challenge a stark warning to other sellers.
A cleanse file crafted above Years
A demonstrated Seller With a hundred% Positive Feedback
ahead of the incident, I was specifically the kind of vendor every Market values. I mentioned buying and selling playing cards accurately, described disorders transparently, and shipped promptly. I never gained one criticism — only praise.
the value of rely on on Cardmarket
standing is everything for sellers on Cardmarket. 1 mistake — even one that isn’t your fault — can damage many years of hard work. That’s what makes my story so alarming for Other individuals operating about the platform.
The Dispute That Shattered My Standing
consumer Ordered the Wrong Card, Then Blamed Me
The difficulty started whenever a consumer purchased a card detailed precisely by title, set, and condition. Upon receiving it, they falsely claimed I had sent the “wrong Edition” — Even with apparent listing proof showing I hadn’t.
Proof overlooked by assist
I submitted screenshots of your listing, card Model, and problem to demonstrate my accuracy. But Cardmarket assistance, specifically Silvia Parravano, disregarded the points. in lieu of examining the listing or requesting clarification, she immediately sided with the client.
Silvia Parravano’s Mishandling in the Dispute
No good Investigation
Silvia’s selection was unilateral. She didn’t admit my proof or ask for any counterevidence from the client. She just blocked my account. No hearing. No 2nd impression. No attractiveness.
No Warning, No Communication
What built this even worse was the suddenness with the motion. I had been locked from my account right away. My appeals — requesting an evaluation or escalation — were being met with automatic responses or silence. Silvia Parravano exercised finish authority without accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing the identical Pattern
In abide by-ups, my circumstance was also seen by Christian Tobehn, One more member of Cardmarket's support crew. Unfortunately, instead of reviewing the information objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automated deflections plus a long lasting ban.
A sample of Seller Disregard
Are trustworthy Sellers staying Silenced?
right after this working experience, I started looking into online discussion boards and community threads. I rapidly learned I wasn’t alone. Dozens of very long-time sellers described identical encounters — lots of involving Silvia Parravano.
a standard theme? potential buyers always win, even if Incorrect — and sellers are left voiceless.
How This Hurts your entire Marketplace
While platforms really should protect buyers, ignoring proof from genuine sellers leads to a broken ecosystem. When have confidence in is just one-sided, undesirable actors take advantage, knowing they’ll be shielded by biased assist agents.
the trouble: No Oversight, No Appeal
insufficient Transparency in Cardmarket’s procedure
probably the most alarming problem may be the absence of the appeals approach. the moment workers like Silvia or Christian make a choice, it’s ultimate. There’s no next critique, no accountability, and no way to restore usage of your account — Regardless of how potent your evidence is.
chance of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a false claim — or reduce my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
money and Emotional outcomes
Business Loss right away
I invested many years in developing my vendor profile. everything exertion was wiped out instantaneously, along with possible future revenue. My seller dashboard, purchase background, and loyal purchaser foundation — all absent.
Emotional Toll over a trustworthy vendor
This wasn’t just a business hit. it absolutely was demoralizing. to become handled just like a fraud following yrs of integrity was emotionally devastating. I followed every rule, and continue to received punished.
What Cardmarket have to Do to get back belief
System Reforms Are Urgently required
If Cardmarket wants to retain high-quality sellers and stop upcoming abuse, it need to:
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✅ Introduce a clear charm process for blocked accounts
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✅ call for disputes to get reviewed by a minimum of two impartial aid brokers
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✅ practice personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who post obvious, factual evidence
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✅ Establish accountability metrics for employees conclusions
Without these alterations, straightforward sellers will go on to get collateral hurt inside of a program that blindly favors buyers.
Final feelings: Be Wary, keep Documented
if you are now offering on Cardmarket, don’t suppose your excellent report will guard you. You're normally one particular consumer complaint — even a Wrong a person — clear of staying more info silenced.
defend oneself by:
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Taking screenshots of each listing
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Archiving interaction with customers
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Backing up your account information regularly
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Preparing for disputes — Even when you do very little Mistaken
summary:
My encounter with Silvia Parravano and Christian Tobehn should serve as a significant warning to any individual working with Cardmarket. I thought during the platform. I performed by The foundations. And I nevertheless acquired taken off devoid of cause.
If Cardmarket proceeds to ignore vendor rights, a lot more honest vendors will stroll absent. And when that transpires, the System received’t just drop sellers — it’ll shed its reliability.
Has one thing comparable took place to you personally? Share your expertise and enable increase awareness. Sellers ought to have greater.